SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a regular biker, and this 12-in-1 multitool has become an essential part of my kit. It's compact enough to fit in any bag without adding weight, yet it packs all the tools I need for on-the-go repairs. The two-way ratchet is particularly impressive - it makes fixing things so much quicker and easier.
I'm not usually one to write reviews but this gadget deserves praise. It's become my go-to tool when biking; so handy and versatile.
🚴♀️ The best thing about this 12-in-1 tool? Its size! Fits perfectly in my pocket or bag, ready to tackle any cycling mishap.
So impressed with the quality of this tool - sturdy, well-made and reliable. Every cyclist should have one!
i've been using this multitool for months now...never let me down once. the magnetic allen wrenches are a game changer 😊
handy
who knew something so small could be so powerful? love how it fits right into my jersey pocket 👌
🔧 Every tool you'll ever need while out riding—all in one neat little package. A must-have for all cyclists.
A friend recommended I get this multitool and boy was he right—it’s saved me from being stranded more times than I can count!
this bad boy comes with me on every ride now... wouldn’t leave home without it!
The two-way ratchet on this device is a game-changer. Makes repairs so much quicker and easier.
Never thought I'd be writing a review about a bike tool but here we are... This 12-in-1 multitool is absolutely brilliant. It's small enough to take with me wherever I go but don't let its size fool you—it has everything you could possibly need for quick fixes during your ride. The two-way ratchet system? A total game-changer when time matters most!
Compact design, top-notch functionality—what more could you ask for in a bike multitool?
This 12-in-1 tool is worth its weight in gold. The two-way ratchet and magnetic Allen wrenches are a dream for quick fixes on the go.
this multitool has become my new best friend on long rides. it's saved me more than once!
The quality of this device is top-notch, but what really sets it apart are the innovative features like the two-way ratchet.
Awesome
This 12-in-1 tool has saved my rides more times than I can count. Highly recommended!
This little gadget is a godsend! As someone who enjoys long bike rides in the countryside, having a reliable tool that can handle any repair situation is crucial. The magnetic Allen wrenches are such a clever feature—they stay securely in place while you work—no more lost or dropped tools! Plus, its size makes it easy to carry around.
🔧 Can't believe how handy this little gadget has turned out to be! It's saved me from so many tricky situations.
i don’t normally write reviews but i had to for this one...it’s a must-have for any cyclist.
Oh man, where was this when I started cycling? A lifesaver that fits right into your pocket!
🚴♂️Compact yet packed with all essential tools - perfect companion for every ride. Highly recommend!
Sturdy, reliable and easy-to-use—this multitool ticks all boxes! Love having everything I need in one compact design.
Sturdy, reliable and compact—this multitool is a must-have for every cyclist!