SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This backpack has been an absolute lifesaver on my travels. Its spacious 30L capacity means I never have to worry about running out of room for my gear, and the additional pockets are perfect for keeping everything organized. The durable waterproof nylon material ensures that all my belongings stay dry, even in the worst weather conditions. Plus, it's incredibly comfortable to carry around, thanks to its lightweight design and adjustable straps which make balancing loads a breeze. And let's not forget about the unique tactical design - it definitely makes this bag stand out from the crowd! It’s versatile enough for hiking trips or everyday office use.
What a fantastic find! This bag ticks all boxes: style functionality comfort durability you name it! It’s got a large main compartment with plenty of extra pockets for organization Not only does it look great but also offers practical performance The orange pull tab and parachute buckles give this backpack a bold standout look while still being very functional
I'm loving how light yet sturdy this pack is. With its adjustable compression and sternum straps, carrying heavy loads doesn't feel burdensome at all. Plus, the waterproof feature gives me peace of mind knowing my stuff won’t get wet when caught in sudden downpours during hikes!
this bag is so good i can fit everything i need into it without any trouble plus its super comfy too love how easy it is to adjust especially when im carrying heavier things
The best part about this backpack is how versatile it is - perfect whether you're going on an outdoor adventure or just using as your daily office bag.
Finally found a stylish yet functional backpack that fits everything perfectly!
A wonderfully designed pack that keeps up with both my adventurous spirit and professional needs.
This bag is the perfect companion for any outdoor enthusiast or busy professional. Its 30L capacity provides ample space to store all your essentials, while its multiple pockets allow you to keep everything neatly organized. The waterproof nylon material ensures that your belongings are protected from rain and wear in all conditions, making it ideal for use in any weather or environment. Furthermore, its unique tactical design with orange pull tab and parachute buckles gives it an adventurous yet stylish look that stands out from other bags on the market. And if comfort is what you're after, then look no further because this backpack has adjustable compression and sternum straps that ensure optimal load balance.
I've been using this pack daily since I got it It's lightweight comfortable even when packed full Plus being waterproof means I don't have to worry about sudden showers anymore
The hook closure system of this backpack makes access quick easy not forgetting how cool it looks with the orange pull tab
From hiking trails to office corridors, this bag fits right in!
A great pick! Waterproof feature keeps my gear dry at all times.
this bag's just awesome love how i can fit so much stuff into it plus those extra pockets come really handy when i need to find things quickly
I’m impressed by how well this bag holds up in all conditions It’s made from durable waterproof nylon which protects my gear from rain wear Plus its lightweight design makes it easy comfortable to carry around even when it's full
Never thought I'd find a pack that could comfortably fit everything while still looking sleek. This one does exactly that!
This backpack is the perfect blend of style, comfort and durability.
The tactical design with orange pull tab parachute buckles gives this bag an edge over others.
A great buy! The spacious interior and multiple pockets keep everything organized.
this is hands down the best travel companion i've ever had not only does it have plenty of room but also keeps everything dry thanks to its waterproof material
Love the unique look of this bag - definitely stands out in a crowd!
This has been my constant companion on many hiking trips. Durable, waterproof, and so comfy to carry!