SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this cable for a few weeks now and I must say, it's exceeded my expectations. The fast charging feature is a lifesaver when I'm in a hurry and need to juice up my device quickly. Plus, the braided design not only looks sleek but also provides added durability which means no more dealing with frayed or broken cables.
I'm thrilled with this cable! It's fast charging and the braided design is a plus. No more frayed wires for me. 🙌
Finally, a cable that supports quick charge and doesn't break after a few uses! The braid makes it durable and stylish too.
🔋⚡️Super-fast charging, sturdy design...what more could you ask for? Love it!
so happy with this purchase. charges my phone super quickly and looks pretty cool as well
Excellent
This cord really delivers on its promise of 3A fast charging. Plus, the braided design adds an extra layer of strength that I appreciate.
This micro USB cable has truly made life easier! It charges devices at lightning speed thanks to its 3A fast charging support - perfect for those of us who are always on-the-go. And let's not forget about its braided design; it adds an extra layer of protection ensuring that the cable lasts longer than most others in the market.
this thing is awesome. charges so much faster than my old one and seems like it'll last longer too because of the braid.
Impressive speed in terms of charging time coupled with durability due to its braided design - highly recommend!
Superb
never going back to regular cables again. love how quick this one charges my devices 👍
Incredibly satisfied with this purchase! Not only does it offer rapid charging but also boasts an ultra-durable construction thanks to its braided design.