SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, what an incredible product! I've been using this inflatable bumper ball for a few weeks now and it's just fantastic. The 5FT outer diameter is perfect for my height (I'm about 6ft tall) and weight, plus the heavy-duty 0.8mm thick PVC material feels so sturdy and reliable. It's tear-resistant, waterproof, AND explosion-proof – talk about safe fun! I also appreciate the ergonomic safety design with integrated soft handles and widened adjustable shoulder straps; they provide such a secure yet comfortable fit. And don't get me started on how quick & easy the setup was thanks to its advanced valve system... even came with repair patches for minor fixes! This bumper ball has brought so much joy to our parties and outdoor adventures – definitely worth every penny.
This inflatable ball is top-notch quality! Made from heavy-duty 0.8mm thick PVC which is tear-resistant, waterproof, explosion-proof - that’s some serious durability right there. Plus it's super comfy due to the ergonomic safety design - soft handles & adjustable shoulder straps are simply great!
Got this as a gift from my friends - best present ever! It fits perfectly (I’m around 5’9”) thanks to its ideal size of 5FT in diameter. Also love that it can hold up to 330 lbs without any issue.
The fast inflation process of this thing blew me away–literally within minutes we were ready to go bumping into each other at our backyard party!
Such good value for money considering all you're getting: high-quality material comfortability ease of use versatility- you name it!
so easy to inflate and start playing - definitely worth buying
From parties to corporate events this inflatable ball has been a hit every single time. It’s like the fun never stops!
I never thought something as simple as an inflatable bumper ball could bring us so much laughter during these tough times but here we are rolling around laughing till our stomachs hurt
This bumper ball is just an explosion of fun! The fact that it's also explosion-proof is even better.