SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This baby tableware set has been a lifesaver! I love the adorable lion design, it's so cute and my little one is completely fascinated by it. The suction base on the bowl and cup is absolutely brilliant - no more spills or sliding around. Plus, they're made of baby-safe silicone which gives me peace of mind that my child isn't being exposed to any harmful substances. They’re also incredibly easy to clean; just pop them in the dishwasher or give them a quick rinse under the tap. And let’s not forget about the bib – mess-resistant and super handy for those messy meal times. We've even taken these with us when we go out to eat as they're lightweight and portable.
I'm really impressed with this tableware set! It's perfect for travel because it's so light and compact, plus it comes with a bib which makes feeding time much less messy than usual. The suction base is great too - no more bowls flying off high chairs! Everything is made from non-toxic silicone, making me feel good about using these products for my baby.
These are amazing! My kid loves playing with his food but thanks to these dishes he can't knock them over anymore because of their suction bases. Also cleaning up after meals has become easier since everything including the bib goes straight into our dishwasher!
The cutest tableware set ever! Love how easy they are to clean!
Absolutely adore this product - safe material, fun design, easy cleanup
I can't recommend this enough, it's perfect for messy little eaters!
My baby loves the lion design and I love how easy these are to clean. Plus they're so light and compact that we take them with us everywhere we go. The suction base is also a game-changer - no more bowls flying off high chairs! Everything is made from non-toxic silicone too which makes me feel good about using these products for my baby.
This is the best thing I've bought in ages! The bib catches all the messes, while the bowl and cup stay put thanks to their suction bases. And when mealtime's over? Just pop everything in the dishwasher or rinse under tap water. Easy peasy!
What an excellent product- safe, lightweight and portable plus super easy cleanup.
Bought this on a whim but it has been worth every penny- keeps meals tidy and cleaning up a breeze!
The bib that comes with this set is absolutely fantastic at catching all those little messes.