SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When it comes to footwear, I'm pretty particular. I need something that's comfortable, durable and stylish all rolled into one. That being said, these sneakers have exceeded my expectations in every way possible! From the moment I unboxed them, I could tell they were made with quality and care. The retro design is tastefully done – not too loud but still distinctive enough to turn heads. They're an absolute treat for the feet too; offering a level of comfort that's hard to come by these days in shoes with this much style factor. Plus, their durability is just outstanding – they've stood up well against daily wear and tear and even some unexpected weather conditions! Whether you're a sneaker enthusiast or someone who simply appreciates good footwear when you see it, these are definitely worth checking out.
These sneakers are the epitome of style and comfort. The vintage design gives them a unique edge. I'm thoroughly impressed! 👍
I've been wearing these kicks for months now - they're super comfy and have held up well in all kinds of weather. Plus, their retro look is just my style!
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wow, what can i say? these shoes are simply amazing. not only do they look fantastic with their old-school charm but they also feel like walking on clouds.
These sneakers are a true testament to the phrase 'old is gold'. They're incredibly comfortable - even after hours of wear, my feet feel great. These shoes have withstood daily use and still look as good as new. If you appreciate quality footwear that combines aesthetics and functionality seamlessly, then this pair should definitely be on your radar.
👟 These trainers are a dream come true! They combine both aesthetics and functionality perfectly. My feet never felt so pampered even after long hours of wear.
A+ for these sneakers! Love the vintage vibe it adds to my outfits plus its durability is top-notch too!
nice
i absolutely adore this pair!! it's got that cool retro look yet feels modern in terms of comfort and fit 🌟💯
The quality craftsmanship on these trainers really shines through; each detail seems carefully considered making them a pleasure to wear every day.
I didn't expect much when I ordered these, but boy was I surprised! They're comfortable right out of the box, don't require breaking-in period at all – talk about convenience 😊