SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've never seen my cats so happy! The adjustable height feature is perfect for our high ceilings and the unique cactus design adds a pop of color to our living room. It's sturdy, safe, and provides endless fun for my fur babies. 🐱🌵
Wow! This cat tower has it all - hammocks, condos, multiple levels... even stairs wrapped in sisal rope. My kitties can't get enough of it. Plus, I love that it doesn't take up too much floor space.
fantastic
Sturdy, safe and space-saving - my cats are over the moon!
this thing is awesome!! i was worried about drilling holes in the ceiling but no need with this tension rod setup. fits perfectly from floor to ceiling and looks great too! 😻✨
Aesthetically pleasing and functional – what more could you ask for? The vibrant cactus design blends beautifully with my decor while providing an exciting playground for my cats.
Adjustable height is a game changer. Fits perfectly in our apartment.
It's not just a cat tree; it's a piece of art! Love how whimsical yet practical this product is. From its scratch-friendly posts to its soft hammocks, everything has been thoughtfully designed keeping kitty comfort in mind.
The cactus design adds a fun touch to our living room.
so glad we got this! saves so much space compared to traditional cat trees but still gives our cats plenty of play options. they especially love lounging in the hammocks 💤👍
My cats can't get enough of the hammocks and condo.
What a genious idea - dual-post structure enhances balance making climbing safer for my adventurous felines
Scratch-friendly posts keep my kitties entertained for hours.