SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This window cleaner has made my life a whole lot easier! It's double-sided cleaning action is an absolute godsend, allowing me to clean both sides of the windows at once. The 3-in-1 splicing design lets me adjust the size and magnetic strength to match my window thickness - it can handle anything from 0.12 to 2 inches thick. Plus, with its six-level magnetic adjustment, I've got a firm grip and reliable cleaning on all types of glass; single, double or triple-layered. The built-in water storage tanks are another great feature that provide steady water flow without needing constant spraying which makes for less mess and more convenience.
The best part about this handy tool? It cleans both sides of your windows simultaneously – talk about efficiency!
It has an in-built water storage tank so no need for messy sprays just continuous steady water flow Love love love this product!
no fuss no muss This little gadget takes care of everything Cleans both sides at once adjusts easily depending on your window thickness Has built-in reservoirs so you don't have to constantly spray Just brilliant
Oh boy this tool really does reach every corner! Its triangular design gets into edges and corners where most tools never even dream of reaching. And I love how quiet it operates thanks to the extended rubber scraper which also covers more area with each swipe while staying tightly sealed against the glass. And let's not forget about safety: there’s a magnetic isolation pad that prevents finger pinching plus a woven fall-proof safety rope for extra security.
this thing reaches places other tools can't even dream of reaching the triangular design is a stroke of genius plus it's quiet and covers more area with each swipe
No need for constant spraying thanks to built-in water storage tanks. Cleaning has never been so convenient.
Cleans both sides at once - efficiency at its finest!
I'm impressed by this adjustable double-sided window cleaner! With its six-level magnetic adjustment system it ensures firm grip on any type of glass be it single double or triple-layered ones Also love how easy it is to adjust according to your window thickness
The corner-reaching triangular design gets into edges that most tools miss. It’s perfect for those hard-to-reach spots.
this thing adjusts easily depending on your window thickness no fuss no muss love it