SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m so pleased with this summer romper and headband set. The bear print is simply adorable and adds a sweet, playful touch to the outfit. The fabric is soft and breathable, exactly what you want for summer clothes. It keeps baby comfortable and cool, even on warmer days. The headband fits well, adding an extra bit of charm without being tight or irritating. The romper fits true to size and offers enough flexibility for all kinds of movement, from crawling to walking. It’s super easy to put on and take off, which is a huge plus when dressing a wriggly baby. After multiple washes, the romper still looks vibrant and feels soft, showing great durability. Overall, it’s a delightful, practical set that combines style and comfort beautifully, and I’ll definitely be buying more items like this for my baby.
bought this for summer outings, fits well and the material is gentle on sensitive skin. headband adds a sweet touch, making it both practical and stylish for little ones.
I love this romper and headband set for summer. The fabric is wonderfully soft and breathable, perfect for keeping baby comfortable in the heat. The bear print is subtle but super cute, and the headband adds an extra touch of sweetness to the outfit. It fits well and allows plenty of freedom for active play, which is essential. Washing hasn’t affected the color or fabric quality, which is impressive. Putting it on and taking it off is easy, saving time during busy days. It’s become a staple in my baby’s wardrobe for both everyday wear and special outings. A perfect blend of function and style.
adorable romper with cute bear print, fits perfectly, very soft
This romper combines comfort and cuteness effortlessly. The fabric feels lightweight, perfect for summer playtime, and the bear print is charming yet subtle. The headband matches beautifully, completing the outfit with style. It fits true to size and allows freedom of movement, making it ideal for daily wear or special occasions alike.
perfect!