SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This darling dress has quickly become a favorite in our household! Its delightful butterfly print instantly caught my daughter's eye - she loves anything related to nature after all. But beyond aesthetics, what truly sets this dress apart is how practical yet stylish it is; from its lightweight polyester fabric ensuring utmost comfort throughout wear time (a definite plus given how much energy toddlers have!) to the playful touch added by fly sleeves and frills making every moment picture-perfect! 🦋
What a delightful design! It's lightweight, comfortable, and my daughter loves twirling in it thanks to its A-line fit. Perfect for everyday wear.
This dress has become a favorite in our house. The stylish fly sleeves and frills add such a sweet touch, not to mention the cute butterfly print that my daughter adores!
bought this for my niece...she absolutely loved it!!! So comfy yet stylish with those fly sleeves n frills...cool butterfly print was just icing on the cake 😍
My little girl wore this dress at her birthday party and everyone complimented how lovely she looked! The soft fabric kept her comfortable throughout the event while looking like a fashionista.
this is such an amazing find!! versatile enough for all seasons - we pair it with leggings during cooler days..plus points for being super easy to wash too 👌👌
The butterfly print on this toddler girls' dress is simply enchanting! And I love how comfortable the A-Line fit is – perfect for playtime or any occasion really.
We used this beautiful piece as part of our family photoshoot attire; couldn't be happier with how well made and pretty it looked on camera 💖💖 Great buy!
the cutest thing ever!! my baby girl looks like an angel in that darling frock..soft material, playful design..it’s just perfect for all occasions 🥰🥰