SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These sandals, I tell ya, they're straight out of a dream! You slip your feet into them and it's like walking on cloud nine. They've got style oozing from every stitch and seam. When you put them on, you can't help but feel like the coolest cat around town. But hey, their beauty isn't just skin deep. These babies are also super comfortable to boot! It's as if they were custom-made for your foot alone. The moment you step into these cushy little wonders is pure bliss - no pinching or rubbing in sight! And let me tell ya something else about these bad boys – they’re perfect for summer! Whether you're hitting up the beach, going to a BBQ with friends or simply running errands in the sweltering heat – these sandals have got your back...or rather your feet! They let your toes breathe while still looking fabulously fashionable. No more choosing between comfort and style when the sun comes out to play because with these beauties on your feet, you get both in spades. With all that said though, don’t take my word for it; grab yourself a pair and experience this slice of footwear heaven firsthand. Trust me when I say that once you go down this road there’s no turning back – it’s nothing short of an absolute game changer. Don’t be surprised if people start stopping you on the street asking where did those killer kicks come from? So prepare yourself for some serious sandal envy coming your way cause wearing these gems will make anyone look cool as a cucumber even under scorching summer rays.
Bought these for my wife, she absolutely loves them. Says they're the most comfy pair she's ever had.
Excellent
Finally found sandals that don't hurt my feet and look great too 😍 Worth every penny!
no more foot pain after long walks in the park 🌳👣 these wedges are amazing
I can wear these all day without any discomfort. Plus, they go with everything in my wardrobe.
recommend
love how easy it is to slip into these and head out the door 🚪💃
these wedge sandals have been a pleasant surprise 👏 so light on my feet I barely notice them
ok
the perfect blend of style and comfort 💯 would recommend to anyone looking for summer footwear.
comfortable
My husband got me a pair as an anniversary gift, best present ever! They’re so comfortable.
can't believe how comfortable these are! definitely getting another pair.
love
I've received so many compliments on these sandals. They're stylish and super comfy.
best investment for the summer season ☀️ feels like walking barefoot on the beach 🏖️