SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aroma diffuser? Check! Cool mist humidifier? Check! Realistic Flame Effect? Double check! This product has it all. It's a perfect addition to my bedroom decor and wellness routine.
I'm absolutely in love with this aroma diffuser and humidifier. The realistic flame effect is a game changer, it creates such a calming environment that I can't help but feel relaxed every time I turn it on. Plus, the ultrasonic cool mist feature has been a blessing for my dry skin and sinuses - no more waking up feeling like a desert! The touch control buttons are very responsive and easy to use, which makes adjusting settings hassle-free. And the fact that it's USB powered means I can take it anywhere with me - from home to office or even during travels. It operates at less than 36dB making it perfect for quiet spaces like bedrooms or workspaces.
Great humidifier plus love the flame effect
Perfect for small spaces, easy to operate, and the auto shut-off feature is great. Love this!
Aromatherapy on point, very relaxing
This product has become an integral part of my bedtime routine. The simulated flame lamp gives off just the right amount of light creating an ideal atmosphere for relaxation before sleep. Adding few drops of lavender oil takes the whole experience to another level as aromatherapy helps me unwind after long stressful days at work.
This diffuser/humidifier combo is fantastic! Quiet operation and relaxing ambiance - what more could you ask for?
Loving the cool mist feature, helps me breathe better
The built-in auto shut-off safety feature provides peace of mind knowing that power will be turned off when water runs low, eliminating any fire hazard risk especially when using overnight.
I’m loving how this device combines functionality with aesthetics. The flame effect is just so soothing.
The best part? Auto shut-off safety – peace of mind guaranteed!
Being compact and lightweight, this device fits perfectly on my nightstand without taking much space yet providing maximum benefits – hydrating air relieving dryness in both breathing and skin hydration department while also enhancing mood through essential oils diffusion.
Overall this product is not only practical but also aesthetically pleasing blending well with any interior design style due its sleek modern look combined with old charm brought by realistic flame effect
Silent but effective - a must-have in every home.