SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m really impressed by how well this case combines function and style the tulip floral pattern is elegant and detailed but the glowing effect is what makes it truly special it emits a gentle light in dark environments adding a personal, almost magical touch to my phone. the silicone is soft to the touch yet provides strong shock absorption that gives me peace of mind during everyday use. it fits perfectly with easy access to all ports and buttons and doesn’t add unnecessary bulk or weight. the grip is comfortable and secure which has helped prevent accidental slips already. cleaning is simple, and the case maintains its glossy look and glowing feature over time. it’s become an essential accessory that not only protects but also enhances my phone’s appearance. highly recommend for anyone wanting a stylish and protective case with a unique glow.
the floral pattern is gorgeous and glows just enough to look magical at night the case offers solid protection while keeping my phone lightweight and easy to grip
i’ve had this case for a few weeks now and it continues to impress me. the tulip floral design is not only stunning but also glows softly in the dark, adding a unique charm to my phone especially when the lights go out. the silicone feels smooth yet provides a secure grip so i’m less worried about accidental drops. it’s slim enough to easily slide into pockets but durable enough to protect against bumps and scratches. the precise cutouts allow full access to all buttons and ports without hindrance. cleaning it is simple and it hasn’t lost its glow or design vibrancy which is a nice bonus. this case balances beauty and functionality perfectly.
soft silicone feels great stunning tulip pattern lights up nicely
i’m delighted with this case as it beautifully combines aesthetics and protection. the tulip floral pattern is delicate and attractive, but what sets it apart is the soft glow it emits in the dark, giving my phone a charming, eye-catching appeal. the silicone feels sturdy yet soft, providing a secure grip that makes the phone comfortable to hold even for long periods. it fits perfectly and doesn’t interfere with any buttons or ports. the shockproof quality has proven effective during a few accidental drops, with no damage to the phone. it’s lightweight, doesn’t add bulk, and cleaning is simple. the glow effect lasts well, maintaining the case’s unique character. overall a fantastic, reliable, and stylish accessory that adds a lovely personal touch.
enchanting
i was drawn to the delicate tulip design but pleasantly surprised by how well it glows in the dark creating a subtle yet beautiful effect the silicone case is shock-absorbent and comfortable to hold it fits my phone snugly and protects against everyday wear and tear without compromising on style or grip
i love how this case makes my phone stand out with its subtle glowing tulip design the silicone feels soft yet protective and it fits perfectly without adding bulk
i really appreciate how this phone case merges style and protection seamlessly the delicate tulip pattern glows gently making it stand out especially in dim settings the silicone material feels pleasantly soft and flexible but offers strong shock resistance that keeps my phone safe from everyday mishaps it fits perfectly on my phone with all buttons and ports easily accessible without fuss the slim design doesn’t add bulk making it comfortable to carry around overall a wonderful accessory that’s both eye-catching and practical i get compliments all the time