SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this mug is a real gem! 🌟 The hand-painted design gives it such an authentic feel. Sipping my morning coffee from this cup feels like a little luxury every day. Plus, the moon handle isn't just cute - it's super comfortable to hold too. I'm thinking of getting another one as a gift for my best friend who's also a big fan of unique mugs!
Recommend
Stunning design, perfect size! Makes every coffee break feel special. 🌙
i love everything about this ceramic mug 😍 the shape is perfect and the size holds just enough coffee to kickstart my mornings or soothe me on chilly evenings with hot cocoa. i can tell that someone put their heart into painting each detail by hand – it’s so beautiful and adds charm to my kitchen decor.
Absolutely love this mug - it's as functional as it is beautiful!
This mug has become an absolute favorite in our household! It's not only visually appealing but also practical - 300ml capacity means less refilling during those long work-from-home meetings. And let’s talk about that moon handle...it makes holding the cup much more comfortable than traditional handles do. A great purchase all around!
Aesthetic
The moon handle adds a whimsical touch to my morning routine.
who knew a simple thing like a mug could bring so much joy? sipping tea from this beautifully crafted piece is now one of life’s small pleasures for me 💖 i adore its unique design especially the moon-shaped handle which fits snugly in my hands making every sip even more enjoyable
This hand-painted ceramic mug has quickly become my favorite kitchenware piece.
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I'm honestly amazed at how well-crafted this ceramic mug is! From its stunning hand-painted details to its quirky yet functional moon handle, there are plenty of reasons why you should add it to your collection right away! Whether you're using it for your daily caffeine fix or serving guests, trust me when I say that everyone will be asking where they can get one too.
Beautifully designed and practical, elevates each sip of tea or coffee.
Impressive.