SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, let me tell you something about this winch that I've got. This thing has really blown my socks off! It's as sturdy as they come and it hasn't given me a single problem since the day I bought it. You know how some stuff just doesn't hold up? Well, this ain't one of those things. The build quality is solid and feels like it could survive a nuclear blast or something. That's how well made it is! And reliability? Don’t even get me started on that. This little beast has been working non-stop in my garage without any hiccups whatsoever. Now, we all have those tools that seem to give out after only a short while right? The ones that make us question why we ever spent our hard-earned cash on them in the first place? Yeah, well again, this winch isn't one of 'em! I mean seriously folks, when I say this thing has stood the test of time - boy do I mean it! My garage is no walk in the park either; its seen more than its fair share of tough days with heavy lifting involved but this winch – man oh man –it’s taken everything thrown at it like an absolute champ! So if you're hunting for a reliable piece of equipment to add to your tool collection then look no further because this winch ticks all the boxes: sturdiness check reliability check longevity double-check. This bad boy right here will definitely not disappoint you trust me on that one guys!
This hand winch is a real workhorse! The strap is durable and it pulls like a champ. Couldn't have asked for more 👍
Excellent
Bought this heavy-duty hand winch for our family camping trips - it's been an absolute lifesaver when loading up our gear!
this thing is solid. does the job every time without fail.
Superb
Highly recommend this product. Its strength and durability are unmatched, making heavy lifting tasks much easier!
recommend
i was skeptical at first but boy did it prove me wrong...it handles loads effortlessly.
Wow! This little guy packs quite a punch 😊 Super easy to use too!
ok
The strap on this model doesn’t wear out quickly like others I’ve used before – definitely worth every penny.
great tool for any DIY enthusiast or professional handyman...makes life so much simpler
impressive