SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This travel duffel has quickly become an essential part of all my adventures. Its sturdy design ensures longevity, while its water-resistant nature gives me peace of mind knowing my belongings are safe from unexpected rain showers or spills. But what really sets it apart is its foldability – making packing or storing so much easier than before! If you're looking for practicality wrapped in a stylish package, look no further.
recommend
A traveler's dream: waterproof, foldable and oh-so-comfortable to carry.
Just received my travel bag and I'm absolutely thrilled! It's sturdy, stylish, and waterproof. Perfect for any adventure that comes my way! 😁
The foldable feature of this duffel is a lifesaver. Makes it so easy to pack away when not in use.
Love the waterproof feature, truly a traveler's best friend!
There's something to be said about a bag that can withstand the elements, and this waterproof duffel does just that. I've taken it on camping trips, beach vacations, and city excursions. Each time it has held up incredibly well against different weather conditions while keeping my belongings dry. The added bonus of being foldable makes storage a breeze when not in use - definitely one of my best purchases!
this canvas shoulder bag has been with me through rain or shine literally 🌦️ the waterproof aspect really holds up well against unexpected weather conditions.
satisfactory
I've used this duffel on several trips now, and it never disappoints. The quality is top-notch; from its durable material to its comfortable shoulder strap - everything about this bag screams practicality!
Durable
wow what a find! didn't think i'd love a travel bag as much as i do this one 👍 super convenient foldability plus water resistance? sign me up for another!
Stylish, durable and space-saving - this bag ticks all the boxes!
I was initially drawn to the style of this canvas shoulder bag but have since been blown away by its functionality. It's impressively robust despite being lightweight and easy to carry around thanks to the comfortable shoulder strap. The waterproof feature is an absolute godsend for unpredictable weather during travels! And when I'm home? It folds up neatly until needed again.
The foldability of this duffel is genius - saves so much space when storing.