SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got my new watch and it's a stunner! The military style gives it an edgy look, while the stainless steel adds sophistication. And I love how the luminous chronograph makes it easy to read time even in the dark. Waterproof feature is just icing on the cake! 👌
Superb waterproof watch! Its luminous feature is a lifesaver during night treks.
this watch has been with me through thick and thin. Rain or shine, this baby never fails me. The glow-in-the-dark feature is super handy for those late night adventures, not to mention its sleek design that always gets compliments.
Stunnning
Wow! This thing is robust yet stylish - exactly what I was looking for in a daily wear piece. Plus points for being waterproof and having a glowing dial which comes handy during my evening jogs!
Durable, sleek, and reliable - this stainless steel watch ticks all boxes. 👌
What can I say about this beauty? It's ruggedly handsome with its military-inspired design but also classy because of its stainless steel body. Being waterproof means no worries when caught in unexpected rain showers or if you accidentally drop it into water 🚿👍
This military-style timepiece is both stylish and practical. Love the glow-in-the-dark dials!
No more squinting at my wrist trying to figure out what time it is thanks to the luminescent hands on this bad boy! Not only does it look cool as heck but also holds up well against all kinds of weather conditions due to its waterproof nature 😎🔥
Best watch ever 👍
Impressed with its robustness! Looks cool and handles weather like a champ. 😎
I'm really impressed by this timepiece's durability and functionality without compromising style. Its luminous dials are very practical especially at night or under low light conditions.