SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wooden lock box toy has been an absolute blessing for my toddler. The various locks and mechanisms have kept him engaged for hours, helping to improve his hand-eye coordination tremendously. I've noticed a significant improvement in his fine motor skills as he handles the small parts of this toy. What's more, it encourages him to think independently and solve problems on his own without any adult intervention - a skill that is invaluable in life! The different colors and shapes introduced through this hands-on game are also aiding in developing his cognitive abilities. And not only does it teach patience but also helps enhance focus as he explores each challenge at his own pace.
This wooden lock box is a gem! My toddler spends hours unlocking and exploring. It's perfect for boosting hand-eye coordination.
A great tool to encourage independent thinking in my kiddo. Love it!
My little one has developed so much patience playing with this toy, I'm amazed at the focus they have now. 😊
I've noticed my child's cognitive abilities improving since we got this fine motor game, especially their understanding of sizes and colors.
The quality of the wood and finishes are top-notch - safe and durable for everyday play.
no need for adult intervention here! kids learn through self-correction which is just brilliant
I purchased this wooden lock box toy for my twins, hoping to find something educational yet entertaining for them. It exceeded all expectations! This fine motor game promotes sharing during their play sessions which has significantly improved their communication and teamwork skills - something truly precious at such a young age! Moreover, the quality of the wood and finishes used make it safe enough for everyday use by toddlers while still being sturdy enough to withstand their energy levels.
An excellent way to support social skills. My twins share, communicate, and work as a team when playing with it. 👫
a fantastic buy! not only does it keep them entertained but also helps improve dexterity 🙌
the different shapes on the box make learning fun hands-on way
seeing how much my kid enjoys figuring out each challenge is priceless! 😍
I love that it's made from high-quality wood, feels very durable
great for group play! promotes communication among toddlers
A must-have toy! Boosts fine motor skills in a fun way.
This lock box game is perfect for teaching patience to toddlers.
My kids love it! It's great for developing cognitive abilities.
Safe, durable, and perfect for everyday play. Highly recommend!
Promotes independent thinking. My child loves solving the challenges!
Excellent tool to introduce size, color and shape concepts.