SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was always worried about my cat's feeding habits and the mess she used to make. This bowl is a blessing in disguise! The non-slip base ensures that it stays put, no matter how much she nudges it around. Plus, its spill-resistant design has made meal times so much cleaner. I've noticed a significant decrease in clean-up time post meals which is fantastic! What's more? It’s elevated for neck protection - an aspect I hadn't considered before but now appreciate as it promotes healthy posture and digestion for my feline friend.
As someone who loves their pet dearly, finding products that are durable yet safe can be quite challenging. This stainless steel cat bowl exceeded all my expectations with its rust-proof feature ensuring longevity while being super easy to clean – just rinse off or pop into the dishwasher after each use! But what truly caught my eye was the fact that it's made from pet-safe materials meaning no harmful toxins would come into contact with her food or water.
Durable and rust-proof - it's survived daily use by my energetic kitty.
Got this for my elderly cat who was having trouble bending over to eat. The elevated design has really helped her posture and digestion.
Pet-safe materials give me peace of mind. Highly recommended for all cat owners!
This stainless steel cat bowl is so easy to clean, it's unbelievable. wish I'd found it sooner!
highly recommend
Amazing bowl! Non-slip base is perfect, no more messy meal times.
No more chasing the food dish around the room with every mealtime! This non-slip feature is pretty impressive.
This stainless steel cat bowl has been a game-changer for me and my furry buddy. Its sturdy plastic construction paired with an anti-skid base makes sure we don't have any accidental spills anymore - something both of us are very grateful for! Moreover, its high-footed design seems to make eating more comfortable for him; he doesn't have to strain his neck reaching down towards his food anymore which I believe aids in better digestion too!
i love how sturdy this bowl feels, plus its splash resistant design saves me from cleaning up after each feeding time 👍
The high-foot design of this bowl not only helps my kitty eat comfortably but also keeps her neck protected... definitely recommend!
Absolutely brilliant product – easy to clean, doesn't skid or spill, what else could you ask for in a pet dish?
Elevated design has improved my cat's digestion. So easy to clean too!
The thoughtful design of this bowl is commendable: featuring a splash-resistant edge keeps feeding areas neat reducing the usual chaos during meal times at our home significantly. Also noteworthy is how well-built this product feels; despite daily use by our energetic kitty there isn’t any sign of wear or tear on either the stainless steel part or the sturdy plastic components making this purchase worthwhile indeed!
Great!
this one’s made with safe materials which gives me peace of mind knowing that i'm not compromising on my fur baby's health 😺