SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a year-round outfit for my little fur baby and this denim strap dress with puffy skirt has exceeded all expectations. It's not just an outfit, it's a fashion statement! The stylish denim design combined with the adorable puffy skirt is both casual and chic - perfect for daily wear or special occasions. Plus, it's so easy to put on which means no stress for me or my pet. I was also pleasantly surprised by the soft polyester fabric; it’s comfortable, durable and gentle on her skin. This dress is available in five sizes from XS to XL making it suitable for most small dogs and cats like mine. I'm thrilled that she can look fashionable while staying comfy all year round!
As an owner of three small dogs, finding outfits that fit well can be challenging but this cute dog & cat outfit fits perfectly! The fact that they offer five different sizes makes such a difference as there is something to suit each of my pets' needs. Not only does the classic denim strap design make them look extra adorable but its versatility allows us to use these outfits every day or even during photo shoots! Most importantly though, they seem really comfortable wearing them thanks to the soft polyester fabric.
My kitty loves her new outfit - so chic yet comfy
We have tried countless outfits over time but nothing compares to this Pet Denim Strap Dress with Puffy Skirt - Cute Dog & Cat Outfit for All Seasons...it’s simply amazing! Its unique combination of style (thanks to the denim strap design) and comfort (due to the soft polyester fabric) is a winner. Plus, it's so easy to put on my pet without causing any stress.
I've always wanted a cute outfit for my dog that could be used all year round and this one checks all the boxes! The Denim Strap Dress with Puffy Skirt is comfortable, stylish, and versatile.
Super stylish and easy to wear, love it!
Super cute dress! I love how simple yet chic the denim strap design looks on my cat. It's perfect for photo shoots or just everyday wear!
The puffy skirt adds an extra touch of cuteness while still being practical enough for daily use. Love how easy it is to put on too!
Great for photo shoots or everyday wear
This dress is absolutely adorable! The fit is perfect and its classic look works well for both casual days at home or special occasions when we want our little pup to shine.
A perfect blend of comfort & fashion.
Absolutely delighted with this purchase! The soft polyester fabric keeps her comfy while looking super fashionable.
This pet outfit has brought so much joy into our lives! My kitty looks absolutely stunning in her new attire – a chic blend of casual style and elegance wrapped up in one piece: A Denim Strap Dress with Puffy Skirt! What truly sets this apart from other pet clothes we’ve bought before is how simple yet stylish it looks without compromising comfort at all due to its soft polyester fabric.
This dress is a hit! My dog looks adorable in it and seems really comfortable. Plus, the denim strap design adds an extra touch of style which I absolutely love. The puffy skirt is also super cute and makes her look even more adorable if that's possible!