SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a bit skeptical about this massager at first, thinking it might be just another gimmick. But after using it for a couple of weeks, I've noticed my skin looking brighter and healthier. The fine lines around my eyes are less noticeable and my face feels firmer overall. It's also really easy to use which is a bonus.
This little device has made a huge difference in my skin. My face looks brighter and healthier than ever before. 🌟
This facial massager has become an essential part of my skincare routine! Not only does it reduce wrinkles and firm sagging skin, but the microcurrent technology gives me that lifted look - like I've just come from a spa treatment. Plus, its handheld design makes it super convenient to use whenever I have some free time.
I've been using this for a few weeks now, and I'm seeing less wrinkles. Plus, it's so easy to use.
I love how it improves blood circulation - you can actually feel the warmth as it works its magic!
I'm absolutely in love with this device! It deeply cleanses the skin while helping absorb products better which has made such an improvement in the texture of my complexion. My favorite feature though is how much brighter and healthier my skin looks since using this - definitely recommend!
Honestly didn't expect much but wow! It really does firm up sagging skin.
It's handheld design makes it super convenient to use anytime anywhere
Honestly didn't expect much when I bought this portable facial massager but wow was I pleasantly surprised. After regular usage, not only did the dullness disappear from my face but there’s been visible reduction in fine lines as well! Also enjoy that warm feeling when improving blood circulation – quite relaxing after long day.
my skin is glowing since i started using this massager. never going back to not having one
The vibrations are gentle yet effective, perfect for sensitive skin like mine.
Love it!
i'm loving how handy this thing is! plus my fine lines seem less noticeable 💕
The vibrations on this thing are gentle yet effective enough to make real changes to your skin health without irritation or discomfort. My face looks brighter than ever before thanks to improved blood circulation and boosted collagen production - all credit goes to daily use of this wonderful gadget!