SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my goodness, let me tell you about this foot file. It's absolutely a game changer! I mean seriously, it has totally turned my life around. My feet? They used to be rougher than sandpaper but now they're as smooth as silk - no kidding! I've always had issues with dry and calloused skin on my feet. You know how it is, right? Those hard spots that make your socks snag and just feel uncomfortable in general. Well, not anymore! This foot file came into my life like a knight in shining armor. The first time I used it, I was blown away by the results. After just one use - bam! My feet felt so much smoother and softer; it was like walking on clouds or something out of a dream. Now every time I touch them, they feel unbelievably soft – talk about an amazing transformation! And can we take a moment to appreciate the storage case that comes along with this beauty? It's such a handy little thing to have because let’s face it: nobody wants their foot file lying around gathering dust or getting lost somewhere at the back of some drawer. This nifty case keeps everything neat and tidy while also making sure your trusty tool stays clean for future uses – which there will be plenty of believe me! So yeah, big thumbs up for including that thoughtful addition. So all in all folks if you’re looking for something to transform your tired old trotters into silky smooth wonders then look no further than this fabulous foot file. Not only does it work miracles but its convenient storage solution makes things even better. Trust me when I say your toes will thank you later!
5 stars for this callus remover! It's made of stainless steel, so it's durable and easy to clean.
10/10
I've tried many foot files but this one tops them all. Plus, it comes with a handy storage case.
no more rough heels thanks to this amazing tool. i'm loving the premium feel and quality 😍
effective
It’s my go-to for pedicures at home. The stainless steel design makes it look sleek and professional.
this product has done wonders for my feet 🦶 no more embarrassing calluses 👌
ok
The best part? It comes with its own storage case - perfect for keeping everything tidy.
My wife bought me this foot file, I was skeptical at first but man...it works like magic!
superb
A must-have in every household! Trust me, your feet will thank you.
i used to hate showing off my feet not anymore thanks to this little wonder 👣
Can't believe how effective yet gentle it is on my skin. Bonus points for the chic storage case!
Got rid of stubborn calluses that other products couldn't touch. Highly recommend!.
been using mine weekly feels great having soft smooth feet again 🥰.
Impressive
not just another gimmick actually does what it promises plus super sturdy build..
my husband and i both use it works great for us 👍
The stainless steel file is super easy to clean, which I appreciate. And the storage case is a nice touch..
no more hiding my feet in sandals feels good to be callus-free 😊
Finally found something that deals with my tough calluses. This tool has been a blessing!