SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm really impressed with this silicone sippy cup. The flip lid is super convenient and surprisingly sturdy, my little one has dropped it countless times but there's not a crack in sight! What I especially love about this product is its leakproof feature – no more wet bags or car seats. It’s also very easy to clean which is an added bonus for any busy parent.
👍Perfect size for little hands! My kiddo can hold it with ease, no spills at all.
Absolutely love this sippy cup! No leaks and easy to carry around. Plus, it's silicone so I don't worry about any breakages.
this is the best thing i've bought for my baby in a while. flips open easily and doesn’t leak. great buy!
As a father who often takes his kid out on adventures, finding reliable drinkware was crucial - and boy did this silicone baby sippy cup deliver! With its simple yet effective design (love the flip lid), portable nature and leak-proof promise; hydration breaks are now hassle-free experiences rather than messy disasters waiting to happen.
The 6 oz capacity is perfect for my little one, not too big or small.
Finally found a drinkware that's portable and keeps everything tidy. The flip lid design is genius!
My toddler loves this cup! It’s lightweight and super easy to clean – just what we needed 😊
We've tried many different types of drinkware for our toddler, but nothing compares to this silicone baby sippy cup. It's lightweight yet durable, making it perfect for on-the-go use. The 6 oz capacity is just right - not too much that it becomes heavy for him to hold but enough to keep him hydrated during our outings. And the best part? No leaks!
no more messes or spills on the car seat thanks to this awesome silicone cup.
I am impressed by how durable this product is despite being made of silicone - very sturdy indeed!
This portable silicone sippy cup has been a real game-changer in our household; from playdates at the park to long drives out of town, we take it everywhere! Its design ensures complete leak protection which means less mess and stress for me as a mom. Plus, since it's made from silicone material, I don't have worry about any potential breakages.
finally something that’s leakproof!! 👏Love the flip lid feature- makes drinking so much easier for my baby.
This sippy cup has been an absolute lifesaver during our family trips. Portable and reliable.