SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for baby-friendly tableware and this set really caught my eye. The food-grade silicone material is a big win, ensuring that no harmful chemicals come into contact with my child's food. The utensils are just the right size for little hands to grip comfortably and I love how easy it is to clean them after meals! Plus, the non-slip base is a lifesaver during meal times - less mess to worry about!
This baby bowl set is just what I needed! The safe, food-grade silicone material gives me peace of mind, and the secure suction base really cuts down on mealtime messes. Plus, it's easy to clean - a parent's dream! 🌟
Adorable design, secure suction base. Mealtime made easier.
absolutely love this product. perfect size for my little one’s hands and super cute design too. the best part? no harmful chemicals! definitely recommend.
This bowl and spoon set has made feeding time so much easier in our household! It's absolutely safe since it’s free from BPA and other harmful substances, which gives me peace of mind as a parent. What's more, its secure suction base prevents any accidental spills or slips at the dinner table. And let's not forget the cute animal design – it keeps my kiddo entertained throughout his mealtime.
Excellent
I've been using this adorable set for feeding my kid recently. It's not only cute but also extremely practical with its non-slip base and child-friendly utensils 👍🏼 Cleaning up after meals has never been easier!
Love the safety features and easy cleaning! Perfect size for little hands.
Finding safe and practical products for kids isn't always easy but this silicone suction bowl and spoon set checks all boxes! Made from food-grade silicone without any toxic materials like PVC or latex, I can rest assured knowing what touches my baby’s food is completely safe. Additionally, its perfect size makes it ideal for small hands while making sure they don’t tip over thanks to their secure suction base. A bonus? They're super easy to clean too!
the cutest animal design ever 😍 made from safe material which is awesome plus it doesn't slip around during feeding time thanks to that sturdy suction base
Safe, practical and cute - a big hit in our household!
What a find! This tableware set ticks all the boxes: safety (no BPA or other nasties), convenience (easy-to-clean; non-slip), perfect size for tiny hands, and did I mention how utterly adorable it looks?