SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a lovely find! This ceramic mug and plate set is just so unique. The vintage design brings a touch of nostalgia, perfect for my morning lattes and sweet treats. It's like being in a quaint little café every time I use it.
I'm absolutely smitten with this duo 🥰 The quality is top-notch and the vintage style? Just wow! My desserts have never looked so good on that cute plate, not to mention my coffee in that charming mug. Love love love!
splendid
There's something about this ceramic latte mug and dessert plate set that just exudes class. The vintage design is beautifully executed, making it a standout piece in my kitchenware collection. It truly makes every coffee break feel like a special occasion.
this mug n plate duo is just too cute 😍
Ah, this latte mug and dessert plate... they're simply delightful! They add such an elegant touch to any occasion - be it your everyday breakfast or afternoon tea party. Plus, they make great conversation starters too!
this set is seriously cool 😎 i've been using it for my daily caffeine fix and dessert indulgence. the ceramic feels sturdy, plus the retro vibe adds an extra pinch of joy to my day.
I stumbled upon this set online and decided to give it a try. Boy, was I pleasantly surprised! It's not just the aesthetic appeal that got me; the quality is also top-notch. My lattes taste even better in the charming mug, while desserts look picture-perfect on the matching plate - all adding up to an elevated snacking experience.
Adore this set!
i got this as a gift from a friend who knows how much i adore anything vintage-themed. gotta say its one of my favorite things now 💖its so aesthetically pleasing & makes enjoying my lattes n pastries even more special.