SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestyr.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestyr.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, check this out. I snagged this wooden puzzle for my kiddo and man, it's been a total game changer! The pieces are designed to be easy for little hands to hold onto which is just perfect. It's like they've got some sort of magical power because ever since he started playing with them, I've noticed a huge leap in his fine motor skills. But wait there’s more - the puzzle isn't all about fun and games though. The different shapes and colors on each piece have really kicked his cognitive development into high gear. Who woulda thought that something as simple as a toy could do so much? But yeah, it does! This ain’t your average plaything; it’s an educational powerhouse helping him flex those problem-solving muscles at such an early age. And let me tell you, seeing those gears turning in his head while he tries to figure out where each piece goes is nothing short of amazing. And here comes the cherry on top: it even has its own fancy wooden box for storage! This isn't just some cardboard box that'll fall apart after a few uses either – we're talking about sturdy wood here folks! That makes cleaning up after playtime super easy and keeps everything tidy without any extra effort from me. All in all, if you’re looking for an ideal gift that packs both fun and learning into one neat package then look no further mate! This wooden puzzle ticks all the boxes - guaranteed to bring joy not only to your little ones but also gives parents peace of mind knowing their child is learning while having fun.
Absolutely love this product! The design is not only eye-catching but also sturdy enough to withstand rough handling by toddlers like mine who are still developing their fine motor skills
Perfect gift idea! Comes in a beautiful wooden box.
As a parent, you always want the best for your child. This butterfly jigsaw puzzle is made from high-quality natural wood which guarantees its durability while ensuring safety with smooth edges. My baby loves playing with this Montessori-inspired toy and I can see her learning stages evolving day by day.
Lovely Montessori-inspired plaything.
The quality of this product is just amazing It's durable and safe for babies with its smooth edges - definitely worth every penny
This cute little butterfly-shaped jigsaw has become our favorite pastime activity together Its vibrant colors are very appealing for kids plus it helps improve their hand-eye coordination
This charming butterfly-shaped jigsaw puzzle is more than meets the eye! Not only does my toddler find joy in assembling these easy-to-hold wooden pieces but also learns about different shapes and colors along the way - all thanks to this ingenious plaything!
A great way to learn about shapes & colors!
It’s been a week since we got this wooden puzzle and my little one can’t get enough of it! The easy-to-grasp pieces are perfect for small hands. Plus, it's educational too!
This is such an adorable toy that doubles as a learning tool. My baby has improved her problem-solving skills while having fun with the shapes and colors.
The quality of this product left me amazed! Made from robust natural wood yet so safe due to its smooth edges - perfect for tiny hands at work. What surprised me further was how much fun my kid had while unknowingly developing fine motor skills and problem-solving abilities.
Durable yet safe design – perfect for toddlers.
What better way to engage your child than through play? This wooden butterfly puzzle does exactly that – engages them in fun-filled learning sessions where they learn about shapes & colors fostering their cognitive development as well as improving their dexterity.
Improves motor skills subtly through playtime fun!